Get help

What to gather before you write, and how to reach Rdn Labs.

If the docs haven't answered your question, Rdn Labs is happy to help.

Check these first#

  • Troubleshooting: keys, starting runs, failed runs, previews and exports.
  • FAQ: short answers to the most common questions.
  • Your AI provider's status page and billing console, for outages, rate limits and credit.

Contact us#

Email lab@reidell.net.

Because rdn-swarm has no accounts and no server, we can't see your runs, keys or settings. Everything we know about your problem comes from what you send. These details help:

  1. Your phone and OS version, for example Pixel 8, Android 16 or iPhone 15, iOS 26.
  2. The app version, from Settings → About Swarm.
  3. What you did and what happened, step by step, including the exact wording of any message.
  4. The provider and model involved, from the role card or the phase detail.
  5. The run id: the short code under the run's name in the dashboard header.
  6. A screenshot of the error, the Run Log's Errors view, or the check-in card.

If it helps to show us the generated code, you can attach the run's zip. It contains your requirements and the generated files, so only send it if you're comfortable sharing them.